■ Wrong withdrawal
- After withdrawal requested, You can't cancel the request. Please check the address again.
- After withdrawal confirmed, all the process of withdrawal goes on the block-chain system and JetFinex has no responsibility for your wrong withdrawal. In this case, we are not able to help.
■ Wrong deposit
- You may be charged for the recovery.
- Please check the recoverable situations below.
1) In case you wrote wrong the additional address (Tag, Memo, Payment ID, etc) or forgot to it.
2) In case transaction of 'ERC20 token to ETH' or 'ETH to ERC20 token'
3) In case IEO/ICO participated Coin/Token is directly deposited into JetFinex.
Please see the announcement for further more details > Announcement
* Even if you are in the process of recovery, you might lose some of your balance because of technical problems. Please check your deposit again and again.