■ To reset your Google Authenticator (Google OTP), please check the attached documents and precautions below and make a ticket.
If your documentation requirements are verified, your Google OTP will be reset. Please re-setup after the reset.
(It may take 1~2 business days)
- Send an email to email@example.com from your email (used to sign up for JetFinex) OR make a ticket through our customer service website (upper right corner)
Email Title: Google OTP reset request
Contents: E-mail address/ Name/ Phone number/ Reason for reset/ Agreement to collect and use the personal information
Attachment: 1. ID photo / 2. Personal Photo holding your ID(Resident ID card, driver’s license, passport)
- Make sure to cover the six digits behind the resident registration number on your ID card.
- Do not take a photo of copied and captured ID
- Please attach a note (purpose, e-mail address, time)
- If your documents are not matched well, your request can be denied.